The Giving Plate refund policy:

We are a pickup only service.  If you do not pickup up your meal we will notify you and you will need to make arrangements for pickup.  Items need to be picked up within 48 hours.  If you forget to pickup your food and we can not make arrangements with you we will not refund your money or issue a credit.  We will donate your food to a family in need.  

To cancel an order to receive a full refund you must give us 24 hours notice before your schedule pickup date.  

If an item is missing from your order we will do everything to make it right.  Please notify us right away and we can issue a refund for the missing item.  

Thank you, 

The Giving Plate